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Grande Luxe Collection Privacy Policy

This Privacy Policy outlines how Grande Luxe Collection (Company Number: 16361665) collects, uses, and protects your personal information when you visit or make a purchase through our website www.grandeluxecollection.com , in compliance with GDPR and applicable privacy laws.

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device. This includes details about your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the web pages or products you view, how you arrived at our Site, and how you interact with it. This automatically collected information is referred to as “Device Information.”

By using this website, you agree to allow third parties to process your IP address to determine your location for currency conversion. Your selected currency will be stored in a cookie on your browser to facilitate your checkout experience.

We collect Device Information through the following technologies:

  • Cookies: Small data files placed on your device that often include an anonymous unique identifier. For more details on cookies and how to disable them, visit allaboutcookies.org.

  • Log Files: Track actions on the Site and gather data such as IP address, browser type, referring/exit pages, and timestamps.

  • Web Beacons, Tags, and Pixels: Electronic files used to record how you interact with the Site.

In addition to Device Information, when you make a purchase or attempt to make a purchase through the Site, we collect personal details including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (e.g., credit card numbers)

  • Email address

  • Phone number

This is referred to as “Order Information.”

Together, Device Information and Order Information are referred to as “Personal Information.”

How We Use Your Personal Information

We use the Order Information we collect to process orders made on our Site, which includes:

  • Processing payment information

  • Arranging shipping

  • Providing invoices and order confirmations

Additionally, we use your Order Information to:

  • Communicate with you regarding your orders

  • Screen for potential fraud or risks

  • Provide marketing communications (where you have consented)

For purchases from brands we stock on the Site, your information will be shared with those brands to fulfil your order. Specific information about which brands operate on a dropship basis can be found in our Terms of Service.

We use the Device Information we collect to:

  • Monitor for potential fraud or risks (especially via IP address)

  • Improve and optimize our Site (e.g., analysing how customers interact with it)

  • Assess the success of marketing and advertising campaigns

Sharing Your Personal Information

We share your Personal Information with third parties to assist in using your information as described. For example:

  • Shopify: We use Shopify to run our online store. You can read more about Shopify's privacy practices here.

  • Google Analytics: We use Google Analytics to help us understand how visitors interact with the Site. You can read more about how Google uses your Personal Information here, and you can opt-out of Google Analytics here.

We may also share your Personal Information to comply with applicable laws or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you.

You can opt-out of targeted advertising through the following links:

  • Facebook

  • Google

  • Bing

Additionally, you can opt out via the Digital Advertising Alliance’s opt-out portal.

Do Not Track

We do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

As a European resident, you have the right to access, correct, update, or delete your Personal Information. If you wish to exercise this right, please contact us using the details provided below.

We process your information to fulfil contracts (e.g., orders through the Site) or to pursue legitimate business interests. Please note that your information may be transferred outside of Europe to countries such as the United States.

Data Retention

We retain your Order Information for record-keeping unless you request its deletion.

Changes

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or operational needs.

Contact Us

For more information about our privacy practices or to raise a concern, please contact us:

📧 Email: info@grandeluxecollection.com
📍 Mail:
Grande Luxe Collection
Re: Privacy Compliance Officer
128 City Road,
London, EC1V 2NX,
United Kingdom